ANNUAL MAINTENANCE AGREEMENT TYPES
Dominant System Integrators (DSI) offers four competitively priced service agreements designed to help protect your equipment investment. Each plan can be customized to meet your specific needs and budgets. BRONZE (Basic), SILVER (Preventative), GOLD (Labor Inclusive), PLATINUM (All inclusive).
BRONZE (Fee for Service Agreement)
BRONZEE plan covers on-site equipment maintenance complaints on per call bases. This plane created for customers who prefer to “pay as they go,” the Fee for Service Agreement is a flexible program that offers guaranteed savings over list price without a fixed payment schedule.
In this plan Company shall endeavor to respond to call within 6 working hours, if the complaint is logged during regular business hours which are 8:30am to 5:00pm. Dominant will charge only complaint charges 200 AED which is valid for 2 hours on single equipment, after 2 hours company will charge 25 AED per hour till work completion. Customer has option to take up scheduled preventative maintenance visits for system health checks.
SILVER (Preventative Maintenance Agreement)
The SILVER Service Agreement is a reward program designed for customers who typically realize lower ongoing repair costs due to proper equipment handling and maintenance.
Help us by staying up-to-date with equipment maintenance, and we’ll help you save money. Three preventive services will be conduct throughout the year.
Preventive maintenance will include blowing, cleaning, testing, lubrication, adjustments, running diagnostic etc. where and when necessary.
GOLD (Full Service Agreement)
The Dominant GOLD Service Agreement is the most cost-effective way of keeping your equipment performing like new. Under our GOLD Service Agreement, a fixed annual price covers any and all equipment repairs you may need.
The GOLD Service Agreement is a comprehensive service program that provides full repair coverage exclusive of parts. In this plan Company shall endeavor to respond to call within 4 working hours. All services will be provided at the customer’s site. In case of lengthy fault, equipment will be repaired at Dominant workshop and backup will be provided within eight working hours. Three preventive services will be conduct throughout the year w/o any additional cost.
PLATINUM (Comprehensive Equipment Service Agreements)
The PLATINUM Service Agreement is a comprehensive service program that provides full repair coverage with no cap for all contracted equipment. This agreement covers scheduled maintenance, plus all call-out, labor and material charges associated with the repair of the system within our normal terms and conditions and during working hours 8.30am – 5.00pm, Sunday to Thursday. During each scheduled visit the system will undergo a complete maintenance inspection, during which all equipment is thoroughly checked and cleaned. In this plan Company shall endeavor to respond to call within 4 working hours. All services will be provided at the customer’s site. In case of lengthy fault, equipment will be repaired at Dominant workshop and backup will be provided within eight working hours. Three preventive services will be conduct throughout the year.
Dominant System Integrators (DSI) offers three competitively priced service agreements designed to help protect your equipment investment. Each plan can be customized to meet your specific needs and budgets.
Maintenance of Entire infrastructure
Ever since we were established, we have been seamlessly working with various Networking and IT Infrastructure maintenance projects, thus building long lasting relationships with all our clients. We maintain a proven track record through successfully meeting the committed Service Level Agreement (SLA) and by promptly delivering the desired productivity. Our vision is to serve cost efficient and high availability solutions to people or organizations across the globe.
By enhancing our consulting and outsourcing expertise with alliances and other capabilities, we help clients move forward in every part of their businesses, from strategic planning to day-to-day operations. With deep industry experience and business process expertise, DOMINANT System can mobilize the right people, skills and technologies to help clients improve their performance. We can provide highly skilled engineers dedicated to you on a flexible basis. You will have a dedicated engineer that is familiar with you and your system.